Your privacy is important to us and we are committed to keeping your information secure and managing it in accordance with our legal responsibilities under applicable data protection laws. We are registered with the UK Information Commissioner's Office (ICO) as a data controller under registration number ZA082800.
Please read this Privacy Statement carefully as it contains important information to help you understand how and why we process any personal information that you give to us.
- What Information We Collect
We process personal information which you give us:
- As a client to provide you with legal services.
- Whilst servicing your account through our website, in writing or over the phone.
- If you request information or assistance from us.
- What personal information we process
- Personal details such as your date of birth, address, National Insurance number, telephone number and email address.
- Identity information such as your passport, driving licence, utility bills or national identity card.
- Credit history and records relating to you, your partner or anyone else you are financially linked with (we obtain this information from credit reference and fraud prevent agencies).
- Family, lifestyle, financial and social circumstances.
- Financial details such as your income and information about your bank accounts.
- Employment/self-employment details.
- Special Categories of Personal Data
Special categories of personal data include information about an individual's health and other categories of personal information which are closely protected.
We do not generally process such information unless you have voluntarily provided this to us, or it is relevant to the legal service you have asked us to provide you with, or where you have advised us of an issue, such as your health, which could mean that you may be classed as a “vulnerable client” i.e. due to your personal circumstances or personal characteristics you are particularly vulnerable to financial detriment. We will process sensitive information where you have provided this information to us and have agreed that we can use this information to deliver products and services to you. Where possible we shall seek to minimise the collection and use of such special categories of personal data.
- How we use your Information
We use your information to:
- Provide legal services to you.
- Provide and service your relationship with us.
- Comply with legal obligations for the prevention of financial crime and money laundering.
We will process your information in order to meet our contractual obligations to you, where we have a legitimate interest to do so, and where we are permitted by law or to comply with applicable laws and regulation, as set out in the table below:
Providing a service and internal processing
To assess your needs and provide you with suitable products and services
To service and administer your matter including billing
To verify the identity of our clients
To confirm, update and improve our client records
To provide you with any information on the services that you have requested
To manage and develop our relationship with you
To inform you of products and services that may be of interest to you, where you have chosen to be made aware of this.
Training and development
For training purposes and to improve our service to you
Complying with Legal Obligations
To prevent, investigate and prosecute crime, fraud and money laundering
For auditing purpose
If we are obliged to disclose information by reason of any law, regulation or court order
To transfer information to any entity which may acquire rights in us
For any other purpose to which you agree.
- How we retain your personal information
We will retain your personal information in accordance with applicable laws. We will take reasonable steps to destroy or anonymise personal information we no longer need for the purposes we have set out above.
Our retention periods are:
Type of personal Information
General personal data which includes your normal personal data, personal identity and personal financial data
Client Due Diligence Material which includes copies of your Passport, Driving Licence, Bank Statements and any associated documents and explanations you have given to us to prevent fraud, financial crime and money laundering
Special categories of personal data
- How we share your information
Where necessary or required we share information with:
- Regulatory authorities to comply with our legal obligations.
- Credit reference agencies to check your identity in accordance with our legal obligations.
- Insurers for the purpose of providing you with appropriate financial cover for an identified insurable risk, or in connection with any claim made by you against us.
- Solicitors representing other party(ies) in your matter to enable them and us to fulfil our obligations to you.
- Other Government Departments such as Local Authorities to fulfil your and our legal obligations.
- Experts and Barristers required to work on your matter.
- Our Auditors and external assessment bodies to achieve and maintain any Regulatory or Quality Assurance Standards and accreditations which meet our legal obligations and enable us to provide quality legal services to you.
- Information Security
We invest appropriate resources to protect your personal information, from loss, misuse, unauthorised access, modification or disclosure. However, no internet-based site can be 100% secure and we cannot be held responsible for unauthorised or unintended access that is beyond our control.
- Your Rights
You have the right to request copies of your personal information. If you think any of the personal information, we hold about you is inaccurate, you may also request it is corrected or erased. You also have a right, in certain circumstances, to object to our processing of your personal information, to require us to stop processing your personal information and/or to withdraw your agreement to processing based on 'consent', but this does not apply where we have other legal justifications to continue processing your data or an overriding legitimate interest.
In relation to all of these rights, please write to us at the address below.
- Complaints Process
If you have a complaint about how we have handled your personal information you may contact us using the details below and we will investigate your complaint. You also have the right to complain to the Information Commissioner’s Office - (www.ico.org.uk).
- Contact Us
You can contact us by writing to us at:
Gordons Solicitors Limited, Winter Hill House, Station Approach, Buckinghamshire, SL7 1NT
Tel No: 01628 487487