Complaints Procedure

We wish to provide an extremely high service with efficiency and courtesy. It is our aim that our clients should be satisfied with all aspects of work undertaken by us.

However if you are unhappy with any aspect of our service, or the amount of our bill, please contact Mr Keith Gordon who is a director of Gordons Solicitors Limited by writing to Winter Hill House, Marlow Reach, Station Approach, Marlow, Buckinghamshire, SL7 1NT or by telephone 01628 487487 and he will supply a copy of our complaints handling procedure.

We undertake to look into any complaint carefully and promptly and use all reasonable endeavours to respond within two weeks. If we have given you a less than satisfactory service we undertake to do everything reasonable to put it right. If you are still not satisfied, you may, of course, refer it to the Legal Ombudsman at PO Box 6806, Wolverhampton, WV1 9WJ or by telephone on 0300 555 0333 or by email to You have six months from the date of our final response to contact the Legal Ombudsman or six years from the date of the act or omission giving rise to the complaint if the matter has not been brought to our attention previously.

For more information on how the Legal Ombudsman works please  visit the Legal Ombudsman website  or download the Legal Ombudsman Guide to Making a Complaint (PDF).